Need to talk to us?

We are here for you.

There will be times when you need to ask us questions, or provide us with feedback. Whatever your reason for getting in touch, here are our contact details:

Email:  Click here to contact us via email
Phone: 1300 465 225
Address: Level 5, 52 William St. Woolloomooloo NSW 2011

Our team members are here to help you from Monday to Friday, 8am till 6pm.

If you have a power failure outside of our core business hours you will need to contact your network provider. If you don't know your network provider, simply call us on 1300 465 225 and choose Option 1 to be directed automatically after entering your postcode.

New South Wales

New South Wales customers experiencing a power failure can also contact:

Energy Australia Ph. 13 13 88
Integral Energy Ph. 131 003
Country Energy Ph. 13 20 80

Queensland

Queensland customers experiencing a power failure can also contact:

Energex Ph. 13 62 62
Ergon Ph. 13 22 96

Victoria

Victorian customers experiencing a power failure can also contact:

AGL Ph. 131 626
Alinta/United Energy Ph. 132 099
TXU Ph. 133 466
Citipower Ph. 13 12 80
Powercor Ph. 13 24 12

South Australia

South Australian customers experiencing a power failure can also contact:

ETSA Ph 13 13 66